Privacy Policy

1. Introduction & Privacy Commitment

SNOAP® (operated by ENTE Corporation, "we," "us," or "our") respects the privacy of our visitors and customers across our digital properties, including snoapsoap.com and snoapbeauty.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you browse our website, build bespoke soap bundles, sign up for waitlists, or place an order.

We never sell, rent, or trade your personal information to third parties for financial compensation. We believe in purposeful data collection: gathering only what is strictly necessary to fulfill your orders, provide dedicated customer concierge care, and deliver an elevated shopping experience.

2. Information We Collect

Depending on how you interact with our storefront, we collect information in the following categories:

  • Order & Fulfillment Information: When you purchase our handcrafted donkey milk soaps, we collect your name, shipping address, billing address, phone number, and payment transaction tokens. Payment card numbers are processed directly by PCI-DSS Level 1 certified processors; SNOAP never stores full credit card numbers on our servers.
  • Customer Concierge Communications: When you submit an inquiry through our concierge contact form, we receive your name, email, order reference, and the text of your message.
  • Waitlist & Curing Batch Subscriptions: If you join a notification list for a curing batch or our newsletter, we collect your email address with verified double opt-in protection.
  • Device & Usage Information: We automatically collect standard browsing telemetry such as your IP address, browser type, device operating system, language preferences, and pages viewed to optimize storefront performance and prevent fraud.

3. How We Use Your Information

We use your personal data strictly for lawful commercial and operational purposes:

Purposeful Data Use Principles

• Fulfilling, packing, and dispatching your physical soap orders.
• Communicating automated order confirmations and carrier transit tracking.
• Administering our 30-Day "Soft Skin" Promise, exchanges, and customer support.
• Detecting and mitigating fraudulent transactions and bot traffic.
• Delivering curated brand newsletters (maximum 2–4 times per month, with instantaneous 1-click unsubscribe).

4. Disclosure of Personal Information

We share personal information solely with vetted service providers who enable our core operational workflows:

  • E-Commerce Platform & Logistics: Shopify for secure checkout processing, and our parcel fulfillment carriers for physical domestic delivery.
  • Customer Communication: Verified transactional email delivery providers (e.g., Resend) to dispatch order updates and double opt-in verification tokens.
  • Legal & Compliance Obligations: In response to lawful subpoenas, regulatory audits, or where disclosure is necessary to protect our legal rights, property, or customer safety.

5. Cookies & Tracking Technologies

We use essential session cookies to maintain your shopping cart, remember customized box builder selections, and secure checkout sessions. We also employ aggregated analytics cookies to measure site performance and identify broken links. You can manage or disable cookies through your browser settings; however, disabling functional cookies may impact cart and checkout functionality.

6. State Privacy Rights (California, Colorado, Virginia, Connecticut, Utah)

If you are a resident of California (under CCPA/CPRA) or other US states with comprehensive consumer privacy statutes, you have specific rights regarding your personal information:

  • Right to Know & Access: You may request disclosure of the specific categories of personal information we have collected and shared about you.
  • Right to Correction: You may request that we correct inaccurate personal information.
  • Right to Deletion: You may request the deletion of your personal data, subject to statutory recordkeeping exemptions (such as tax and accounting compliance).
  • Non-Discrimination: We will never deny service, adjust prices, or alter the quality of goods because you exercise any privacy right.
  • Notice of "Do Not Sell or Share": We do not sell personal data for monetary value. To opt out of any cookie-based targeted advertising, visit our Your Privacy Choices page or broadcast an automated Global Privacy Control (GPC) signal.

7. Data Security & Retention

We implement robust technical and organizational safeguards, including SSL/TLS 256-bit encryption for all data in transit, tokenized payment workflows, and strict access controls. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, support active accounts, resolve disputes, and comply with statutory tax, commercial, and financial recordkeeping requirements.

8. Exercising Your Rights & Privacy Concierge

To exercise your privacy rights, submit a data access or deletion request, or ask questions regarding our privacy practices:

California Privacy Portal: Your Privacy Choices & Opt-Out
Response Time: Verification and response within 45 days as required by state statutes
Operating Entity: ENTE Corporation (SNOAP®)

This Privacy Policy was last revised in October 2026 and applies to all consumer interactions across snoapsoap.com and snoapbeauty.com. Any future updates will be posted to this page with an updated revision date.