Shipping, Delivery & Returns
1. Order Processing & Small-Batch Fulfillment
Every SNOAP bar is handcrafted using traditional cold-process saponification and cured for 42 days to ensure a dense, long-lasting bar with a rich, creamy lather. Because we produce in artisanal batches, orders are carefully inspected and packed by hand.
Orders placed on our website are typically processed and dispatched within 1 to 2 business days (Monday through Friday, excluding federal holidays). You will receive an automated shipping confirmation email with live tracking details as soon as your parcel is scanned into transit.
2. Domestic Shipping & Delivery Timelines
We ship exclusively within the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses. Orders qualify for Complimentary Standard Shipping when the cart total reaches or exceeds $30.00 (after applicable discounts and before taxes).
| Shipping Method | Estimated Transit Time | Order Subtotal | Rate |
|---|---|---|---|
| Complimentary Standard | 3 – 7 business days | $30.00 and above | FREE |
| Standard Shipping | 3 – 7 business days | Under $30.00 | Calculated at checkout |
| Priority Shipping | 2 – 4 business days | Any order size | Calculated at checkout |
| Expedited Shipping | 1 – 2 business days | Any order size | Calculated at checkout |
Transit times begin once your parcel is scanned into transit and do not include initial order preparation windows, carrier holidays, or unforeseen weather delays.
3. Domestic Coverage Only
We currently ship solely to delivery addresses within the United States and its territories. We do not offer international shipping or delivery to Canada at this time. SNOAP products purchased through snoapsoap.com and snoapbeauty.com are intended for personal consumer use and are not authorized for unauthorized commercial resale or export.
4. Plastic-Free Sustainable Packaging
In keeping with our commitment to environmental responsibility, our shipping philosophy is completely plastic-free:
- 100% Recyclable Paper Cartons: Our individual soap boxes are printed on FSC-certified recyclable folding board with natural plant-based inks.
- Compostable Shipping Mailers & Boxes: We protect your order using unbleached kraft corrugated cardboard boxes and paper-cushioned mailers.
- Zero Plastic Void Fill: We never use bubble wrap, plastic air pillows, or Styrofoam packing peanuts. All interior protective cushioning is 100% biodegradable kraft crinkle paper.
5. 30-Day "Soft Skin" Guarantee & Returns
We stand behind the craftsmanship, rich lather, and tactile finish of every batch. We want you to experience our donkey milk formulations with complete peace of mind.
If you try SNOAP and are not thoroughly delighted with the lather, scent, or feeling on your skin, you may request an exchange or a full product refund within 30 days of delivery. We will happily help you find a scent you love or return your purchase value.
To initiate an exchange or return under our 30-Day Guarantee:
- Submit a request through our concierge contact form within 30 days of your delivery date.
- Please include your order number, the item you wish to exchange or return, and a brief note describing your experience so our soapmakers can continue refining our batches.
- Our concierge team will respond within 1 to 2 business days with exchange confirmation or refund processing details.
Please note: Original expedited shipping fees paid at checkout are non-refundable. For sanitary reasons, opened or partially lathered bars do not need to be physically returned to our facility—we encourage you to gift them to a friend or household member.
6. Damaged, Lost, or Delayed Shipments
If your parcel arrives with physical transit damage, or if tracking indicates no movement for more than 7 consecutive business days, our team is here to make it right:
- Transit Damage: Please take a photo of the damaged exterior box and affected items, then notify us via our concierge contact form within 7 days of delivery for an immediate replacement.
- Missing Parcels: If tracking indicates "Delivered" but your package cannot be located, please check with household members and building concierges, then message us via our concierge contact form. We will initiate a formal carrier inquiry and dispatch a replacement if the package is confirmed lost.
7. Customer Support & Concierge Inquiries
Have questions regarding your order status, delivery, or our 30-Day Guarantee? Our concierge team is ready to assist you:
This Shipping, Delivery & Returns Policy is operated and maintained by ENTE Corporation for SNOAP® across snoapsoap.com and snoapbeauty.com. Policy terms are subject to reasonable updates to reflect carrier schedule modifications and regional logistics guidelines.